Delivery Details & Returns

How is my order shipped?

I post all domestic UK packages via First Class Royal Mail delivery.  If your order value is over £40, it will be sent via First Class Recorded Delivery and if your order value is over £70, it will be sent via Special Delivery.  Either way, you can expect to receive your order between 1-3 days.

Delivery to UK addresses is charged at a flat rate of £1.95 per order, with free delivery to UK addresses on orders over £30.  Delivery to European Countries is charged at a flat rate of £3.50 per order, USA & Canada is charged at £4.50 per order and everywhere else at £5.50 per order.  Postage costs will be added at the check-out, after you've selected your continent.

If you order was a special order ie. items were made to order or if I placed a special order with my supplier for you, then postage will be charged at cost and not at the standard flate rate offered on the website.

Do you ship internationally?

Yes. I use Royal Mail Airmail for shipping internationally.  The shipping cost is a standard flat rate depending on where you live in the world and is added to your total at the checkout (see fees in the above point).

What happens if my order doesn't arrive?

If your order doesn't arrive, please either email or call me and I'll do all I can to help.

The majority of the time when this happens, items are actually awaiting collection at your local Royal Mail sorting office. 'While you were out' cards should be left by your postman but this is not always the case! Please make contact with your local sorting office to see if anything is awaiting collection for you.

If orders are not collected within a certain time frame (depending on your local sorting office, normally 1 week) then items will be returned to us as 'not collected'. If the order is returned to me by the Royal Mail, it may have to go through their returns centre, and it can take up to 4 weeks to get back to me.

If this happens, I will try to contact you to explain the situation & offer either a refund (less postage / packaging costs) or to re-send (at cost to you). If a replacement or  refund has been made during this time, you will be charged the initial postage and packaging costs involved.

Failing that, it may be that an item has been mislaid, lost or delivered to an incorrect address. In this case I am happy to file a claim through the Post Office on your behalf as I always obtain proof of posting.

Depending on the delivery method and the country the order was delivered to, the length of time I am required to wait until I can submit a claim varies, eg: First Class Royal Mail Standard Delivery to the UK requires a 15 working day wait until a claim can be filed.

Once the claim has been investigated by the Post Office they will make contact with you (or the intended recipient if you requested that it be sent to an alternative address) & they will require a response. This will be their deciding factor as to whether a claim will be honoured.

If / when a claim has been agreed I will immediately either reimburse you or send a replacement if I still have stock of the item(s), whichever you would prefer.  I will not expect you to wait for the Post Office to release the funds as this can take anything up to 2 weeks and confirmation from them is enough for me.

Do you accept returns?

I want you to be happy with your order. If for whatever reason you are not 100% happy with your purchase, please contact me within 7 days of receipt of order to inform me of the problem.  I will accept returns of unused merchandise in resellable condition with the original labels and packaging within 10 business days and only if you have contacted me prior to return of the goods.  If the goods returned appear to have been used or the packaging or labels are not intact, then a repackaging fee will be charged.

I reserve the right to refuse returns after inspecting the merchandise, or if I was not notified prior to the items being returned.  If your return is accepted, I will process your refund but not your postage costs as these are non-refundable.