Delivery Details & Returns

How is my order shipped?

We post all domestic UK packages via First Class Royal Mail delivery. At the checkout, you will be given the option to select either standard First Class delivery, First Class Recorded Delivery or Special Delivery, guaranteed by 1pm the next day. Standard First Class delivery to UK addresses is charged at a flat rate of £2.25 per order, with free delivery to UK addresses on orders over £40.

Delivery to European Countries is charged at a flat rate of £4.00 per order, with the option to purchase International Signed For Postage which includes insurance & tracking. USA, Canada, South America & the Caribbean is charged at £5.00 per order, again with the option to purchase International Signed For Postage which includes insurance & tracking. Everywhere else in the world is charged at £6.00 per order, again with the option to purchase International Signed For Postage with insurance & tracking. If your order is of a relatively high value, we recommend you select the International Signed For postage option as we cannot investigate any lost or damaged parcels on your behalf if this postage option is not purchased. Postage costs will be added at the check-out, after you've selected your continent and postage option.

If you order was a special order ie. items were made to order or if we placed a special order with my supplier for you, then postage will be charged at cost and not at the standard flate rate offered on the website.

If you purchased any craft books or items through Amazon, these will be subject to Amazon's Terms & Conditions and any enquiries regarding these items should be directed to Amazon. 

Do you ship internationally?

Yes. we use Royal Mail Airmail for shipping internationally. The shipping cost is a standard flat rate depending on where you live in the world and is added to your total at the checkout (see fees in the above point).

What happens if my order doesn't arrive?

If your order doesn't arrive, please either email or call us and we'll do all we can to help.

The majority of the time when this happens, items are actually awaiting collection at your local Royal Mail sorting office. 'While you were out' cards should be left by your postman but this is not always the case! Please make contact with your local sorting office to see if anything is awaiting collection for you.

If orders are not collected within a certain time frame (depending on your local sorting office, normally 1-2 weeks) then items will be returned to us as 'not collected'. If the order is returned to us by the Royal Mail, it may have to go through their returns centre, and it can take up to 4 weeks to get back to us.

If this happens, we will try to contact you to explain the situation & offer either a refund (less postage / packaging costs) or to re-send (at cost to you). If a replacement or refund has been made during this time, you will be charged the initial postage and packaging costs involved.

Failing that, it may be that an item has been mislaid, lost or delivered to an incorrect address. In this case we will file a claim through the Post Office on your behalf.

Depending on the delivery method and the country the order was delivered to, the length of time we are required to wait until we can submit a claim varies, eg: First Class Royal Mail Standard Delivery to the UK requires a 15 working day wait until a claim can be filed.

Once the claim has been investigated by the Post Office they will make contact with you (or the intended recipient if you requested that it be sent to an alternative address) & they will require a response. This will be their deciding factor as to whether a claim will be honoured.

If / when a claim has been agreed we will immediately either reimburse you or send a replacement if Iwe still have stock of the item(s), whichever you would prefer. We will not expect you to wait for the Post Office to release the funds as this can take anything up to 2 weeks and confirmation from them is enough for us.

Do you accept returns?

We want you to be happy with your order. If for whatever reason you are not 100% happy with your purchase, please contact us within 7 days of receipt of order to inform us of the problem. We will accept returns of unused merchandise in resellable condition with the original labels and packaging within 10 business days and only if you have contacted us prior to return of the goods. If the goods returned appear to have been used or the packaging or labels are not intact, then a repackaging fee will be charged.

We reserve the right to refuse returns after inspecting the merchandise, or if I was not notified prior to the items being returned. If your return is accepted, we will process your refund but not your postage costs as these are non-refundable.