Our Terms & Conditions

How do I order?

Browse all the products I have on my site by clicking on the different categories either at the top or down the left of the page. Within those categories you will see sub categories and items and pictures of the products I sell. If there is a product you are interested in ordering or knowing more about, click on its picture or sometimes the underlined description, which will take you to the item description, and a larger picture of the item. Where applicable, underneath the picture you might see a pull down menu of options.

You will also see the "add to basket" button. At any time you can choose to view and edit the contents of your shopping basket by clicking on "view cart" at the top of the page. Once you have completed your order, you can choose the "check out" option, which will take you through the checkout and payment process.

What are my payment options?

I accept most major credit cards, Paypal and cheque payment (UK banks only).

Can I pay by cheque?

Yes. In the checkout process you are able to select "cheque payment" for your order.  Once you have completed your order, please send the cheque made payable to Blooming Felt, to the following address:

Sarah Tremelling
Blooming Felt
Howe Green Farm
Southend Road
Howe Green
Essex
CM2 7TW

Your order will be shipped on clearance of your cheque.  Please note - I need to receive your cheque within 7 working days of your order being placed.  I will contact you during this timeframe if your cheque hasn't been received, in case it has been mislaid in the post.  If no cheque is received on the 7th day and you haven't replied to my email, I will cancel your order and you will have to resubmit it should you still wish to continue with your order.

Can I place an order by phone?

No - but you can pay for your order over the phone.   Just place your order online and then select the "payment by telephone" option at the checkout.  Ensure you have put your correct daytime telephone number on the order and I will call you to take your card details so that I can process your order and payment.  It's much easier if you can order online as this is linked to the stock control system and if an item is out of stock, the website won't let you add it to your shopping cart.  Unfortunately, if you call to place an order over the phone, I can't tell you immediately whether an item is available in stock or not, which can in turn cause delays with your order.   If you would like to enquire about any of my items, you can call me Monday - Thursday 10am - 4pm on 07711 822831.

When will my order ship?

I post most orders within 48 hours of payment clearance, but as it's just me, I apologise if I'm really busy and shipping takes a little longer. If the items you ordered are not available or will be delayed you will be notified. 
Please note : Any orders placed after 12 noon on Thursday will not be processed or dispatched until the following Monday (not including Bank Holidays).

How is my order shipped?

I post all domestic UK packages via First Class Royal Mail delivery.  If your order value is over £40, it will be sent via First Class Recorded Delivery and if your order value is over £70, it will be sent via Special Delivery.  Either way, you can expect to receive your order between 1-3 days.

Delivery to UK addresses is charged at a flat rate of £1.95 per order, with free delivery to UK addresses on orders over £30.  Delivery to European Countries is charged at a flat rate of £3.50 per order, USA & Canada is charged at £4.50 per order and everywhere else at £5.50 per order.  Postage costs will be added at the check-out, after you've selected your continent.

If you order was a special order ie. items were made to order or if I placed a special order with my supplier for you, then postage will be charged at cost and not at the standard flate rate offered on the website.

Do you ship internationally?

Yes. I use Royal Mail Airmail for shipping internationally.  The shipping cost is a standard flat rate depending on where you live in the world and is added to your total at the checkout (see fees in the above point).

What happens if my order doesn't arrive?

If your order doesn't arrive, please either email or call me and I'll do all I can to help.

The majority of the time when this happens, items are actually awaiting collection at your local Royal Mail sorting office. 'While you were out' cards should be left by your postman but this is not always the case! Please make contact with your local sorting office to see if anything is awaiting collection for you.

If orders are not collected within a certain time frame (depending on your local sorting office, normally 1 week) then items will be returned to us as 'not collected'. If the order is returned to me by the Royal Mail, it may have to go through their returns centre, and it can take up to 4 weeks to get back to me.

If this happens, I will try to contact you to explain the situation & offer either a refund (less postage / packaging costs) or to re-send (at cost to you). If a replacement or  refund has been made during this time, you will be charged the initial postage and packaging costs involved.

Failing that, it may be that an item has been mislaid, lost or delivered to an incorrect address. In this case I am happy to file a claim through the Post Office on your behalf as I always obtain proof of posting.

Depending on the delivery method and the country the order was delivered to, the length of time I am required to wait until I can submit a claim varies, eg: First Class Royal Mail Standard Delivery to the UK requires a 15 working day wait until a claim can be filed.

Once the claim has been investigated by the Post Office they will make contact with you (or the intended recipient if you requested that it be sent to an alternative address) & they will require a response. This will be their deciding factor as to whether a claim will be honoured.

If / when a claim has been agreed I will immediately either reimburse you or send a replacement if I still have stock of the item(s), whichever you would prefer.  I will not expect you to wait for the Post Office to release the funds as this can take anything up to 2 weeks and confirmation from them is enough for me.

Do you accept returns?

I want you to be happy with your order. If for whatever reason you are not 100% happy with your purchase, please contact me within 7 days of receipt of order to inform me of the problem.  I will accept returns of unused merchandise in resellable condition with the original labels and packaging within 10 business days and only if you have contacted me prior to return of the goods.  If the goods returned appear to have been used or the packaging or labels are not intact, then a repackaging fee will be charged.

I reserve the right to refuse returns after inspecting the merchandise, or if I was not notified prior to the items being returned.  If your return is accepted, I will process your refund but not your postage costs as these are non-refundable. 

Please be aware that I do not offer refunds on special orders ie. where I have sourced / supplied you with a "non-standard" website item, or on any ribbons or cord which have been cut to length.

Everything Else

The size of all of the felted items is approximate only and due to the handmade nature of every item, colours & sizes may vary slightly.  Colour matches to web photos cannot be guaranteed

All felt items are made of 100% wool.