Our Terms & Conditions
REGISTERED WHOLESALE CUSTOMERS - PLEASE CLICK HERE FOR YOUR T&Cs
RETAIL CUSTOMERS - T&Cs below :
How do I order?
Browse all the products we have on our site by clicking on the different categories down the left of the page. Within those categories you will see sub categories and items and pictures of the products we sell. If there is a product you are interested in ordering or knowing more about, click on its picture or the "More Info" button, which will take you to the item description, and a larger picture of the item. Where applicable, underneath the picture you might see a pull down menu of options.
You will also see the "add to basket" button. At any time you can choose to view and edit the contents of your shopping basket by clicking on the shopping basket icon at the top of the page. Once you have completed your order, you can choose the "check out" option, which will take you through the checkout and payment process.
What are my payment options?
We accept most major credit and debit cards, Paypal and payment with a credit or debit card over the telephone payment (UK based customers only). If you opt to pay over the telephone, please ensure you provide us with your correct DAYTIME telephone number so that we can call you between 10am and 3pm to obtain your payment. Please note: All orders need to be paid for within 3 working days of the order being placed. Failure to make payment within this timescale will result in your order being cancelled.
Can I pay by cheque?
Sadly not. Due the high bank charges we are required to pay, it is not cost effective for us to accept cheque payments. Many apologies.
Can I place an order by phone?
No - but you can pay for your order over the phone. Just place your order online and then select the "payment by telephone" option at the checkout. Ensure you have put your correct daytime telephone number on the order and we will call you to take your card details so that we can process your order and payment. It's much easier if you can order online as this is linked to the stock control system and if an item is out of stock, the website won't let you add it to your shopping cart. Unfortunately, if you call to place an order over the phone, we can't tell you immediately whether an item is available in stock or not, which can in turn cause delays with your order. If you would like to enquire about any of our items, you can call us Monday - Friday 10am - 3pm on 01245 471690.
When will my order ship?
We aim to dispatch most orders within 48 hours of payment clearance, but sometimes, in extremely busy periods, dispatch may take a little longer. It will also take a little longer to process and dispatch orders during school holidays. If the items you ordered are not available or will be delayed you will be notified.
Please note : Any orders placed after 12 noon on Fridays will not be processed or dispatched until the following Monday (not including Bank Holidays).
NB. CHRISTMAS POSTING - orders placed after midnight on Thursday 19th December 2013 will not be dispatched until after Christmas
How is my order shipped?
We post all domestic UK packages via First Class Royal Mail delivery. At the checkout, you will be given the option to select either standard First Class delivery, First Class Recorded Delivery or Special Delivery, guaranteed by 1pm the next day. Standard First Class delivery to UK addresses is charged at a flat rate of £2.25 per order on orders with a value up to £9.99. Orders with a value of between £10.00 and £69.99 will be charged at £3.50 and all orders with a value of £70.00 and over will be automatically sent out via Royal Mail Recorded Delivery at a cost of £5.00. If you choose to upgrade to First Class Recorded Delivery on orders with a value of less than £70.00, a flat rate postage fee of £5.00 will be charged. Selecting Special (Guaranteed Next Day) Delivery will add an automatic flat rate postage charge of £7.50.
Delivery to European Countries is charged at a flat rate of £4.50 per order. USA, Canada, South America & the Caribbean is charged at £5.50 per order. Everywhere else in the world is charged at £6.50 per order. All International orders with a value of £50.00 and over will automatically be upgraded to Royal Mail "Airsure" or "International Signed For" shipping which includes insurance and tracking. Costs are as follows - Europe £11.00, USA, Canada, South America & the Caribbean £12.00 and everywhere else in the world £13.00. Please note: If your order is to be delivered to a country outside of the UK and has an order value of over £100 or weighs more than 1.5kg in weight, additional shipping charges will apply. We will contact you via email to arrange payment of the additional charges.
If you order was a special order ie. items were made to order or if we placed a special order with my supplier for you, then postage will be charged at cost and not at the standard flate rate offered on the website.
If you purchased any craft books or items through Amazon, these will be subject to Amazon's Terms & Conditions and any enquiries regarding these items should be directed to Amazon.
Do you ship internationally?
Yes. We use Royal Mail Airmail for shipping internationally. The shipping cost is a standard flat rate depending on where you live in the world and is added to your total at the checkout (see fees in the above point).
What happens if my order doesn't arrive?
If your order doesn't arrive, please either email or call us and we'll do all we can to help.
The majority of the time when this happens, items are actually awaiting collection at your local Royal Mail sorting office. 'While you were out' cards should be left by your postman but this is not always the case! Please make contact with your local sorting office to see if anything is awaiting collection for you.
If orders are not collected within a certain time frame (depending on your local sorting office, normally 1-2 weeks) then items will be returned to us as 'not collected'. If the order is returned to us by the Royal Mail, it may have to go through their returns centre, and it can take up to 4 weeks to get back to us.
If this happens, we will try to contact you to explain the situation & offer either a refund (less postage / packaging costs) or to re-send (at cost to you). If a replacement or refund has been made during this time, you will be charged the initial postage and packaging costs involved.
Failing that, it may be that an item has been mislaid, lost or delivered to an incorrect address. In this case we will file a claim through the Post Office on your behalf.
Depending on the delivery method and the country the order was delivered to, the length of time we are required to wait until we can submit a claim varies, eg: First Class Royal Mail Standard Delivery to the UK requires a 15 working day wait until a claim can be filed.
Once the claim has been investigated by the Post Office they will make contact with you (or the intended recipient if you requested that it be sent to an alternative address) & they will require a response. This will be their deciding factor as to whether a claim will be honoured.
If / when a claim has been agreed we will immediately either reimburse you or send a replacement if we still have stock of the item(s), whichever you would prefer. We will not expect you to wait for the Post Office to release the funds as this can take anything up to 2 weeks and confirmation from them is enough for us.
Do you accept returns?
We want you to be happy with your order. If for whatever reason you are not 100% happy with your purchase, please contact us within 7 days of receipt of order to inform us of the problem. We will accept returns of unused merchandise in resellable condition with the original labels and packaging within 10 business days and only if you have contacted us prior to return of the goods. If the goods returned appear to have been used or the packaging or labels are not intact, then a repackaging fee will be charged. Similarly, returned orders containing over 100 individual pieces will incur a restocking fee. Please note: All returns need to be sent to us via a "tracked" postal service.
We reserve the right to refuse returns after inspecting the merchandise, or if we were not notified prior to the items being returned. If your return is accepted, we will process your refund but not your postage costs as these are non-refundable.
Please be aware that we do not offer refunds on special orders ie. where we have sourced / supplied you with a "non-standard" website item, on any ribbons, cord, bias, elastic or trims which have been cut to length, or on Gift Vouchers.
We like to think that once you've purchased from Blooming Felt, you'll continue to come back in the future. That’s why we like to say thank you to our customers with our loyalty points scheme.
You earn points every time you shop with us – for every £1 you spend, you will receive 1 point. Each point is worth 1p off your next order.
We also have regular bonus loyalty points give aways – sometimes to our newsletter subscribers, sometimes for our fans on Facebook or Twitter fans or for customers who have written reviews on our products.Details of your Loyalty Points can be seen when you checkout and by logging into your account at any time.
Please be aware that Loyalty Points are not awarded and cannot be collected on any Craft Books, as you will be purchasing and paying for book purchases through Amazon and not Blooming Felt.
Loyalty Points Terms and Conditions
- Loyalty Points are awarded on the basis of 1 point for every £1 spent on products (not postage or delivery, or purchases of Craft Books through Amazon)
- Discretionary Loyalty Points are awarded from time to time
- Each Loyalty Point is worth 1p and can be collected to use against your next order with Blooming Felt Ltd
- Loyalty Points are valid for 12 months and are non-transferable
- No cash alternative is available
- You must have created and be logged into your account to earn or redeem your Loyalty Points – we cannot retrospectively deduct or add Loyalty Points to your account
- Loyalty Points cannot be redeemed in conjunction with a discount code
- Terms and Conditions relating to Loyalty Points are subject to change
- When purchases that have earned or have been made using Loyalty Points are returned for a refund, an adjustment for the value of the Loyalty Points will be made to the amount refunded
Occasionally errors do occur (we are only human after all) and we are happy to rectify any shortages or discrepancies in orders. However, any errors do need to be reported to Blooming Felt immediately upon receipt. Unfortunately, we cannot rectify any errors or mistakes if we are not made aware of them immediately.Due to the handmade nature of all of the felt items within this site, the size and thickness quoted is approximate only. Similarly, colours and sizes may vary slightly. Colour matches to web photos cannot be guaranteed. All felt items are made of 100% wool.
We reserve the right to cancel any order and issue a refund if we are unable to fulfill the order or if our payment processors flag the order as a high risk transaction. If we do cancel your order, we will email you immediately, explaining the reasons for the cancellation.
We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found, we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment by made you (as applicable). The processing of an order can be cancelled or corrected by us at any time up to the shipment of that order and any related items.
Blooming Felt work hard to design & source the best products available. The Copyright on all photographs and wordings within this website remain the property of Blooming Felt Ltd. Anyone found to be using our photographs or to have copied wording directly from our website, without our permission, will be prosecuted. Our Tutorials are for personal use only. Anyone found to be copying, reproducing or making items for resale from our Tutorials will be prosecuted.